Terms and Conditions.

Thank you for choosing Community Window and Door Repairs Limited’s (“the Company”) Website. By browsing, visiting or using this Website you agree to be bound by the following terms and conditions (including our general Terms of Business). Together with our Privacy Policy, these terms form our entire relationship in relation to this Website. The Company shall include references to “us” or “we” or “CWDR”. The term “the buyer” or “you” refers to the user or viewer of the Website. 

General Conditions of Sale 

These Conditions shall apply to a contract (“the Contract”) for the provision of goods by the Company


1.1 The price of the goods shall be at the price ruling at the date of dispatch.

1.2 Where no other terms of payment have been specifically agreed in writing payment is to be made in full in cleared funds.


2.1 Any dates quoted for delivery of the goods are approximate only and the Company shall not be liable for any loss suffered by the buyer arising from any delay in the delivery of the goods.

2.2 Carriage will be paid on all orders to England in excess of £100 unless stated otherwise. Carriage will be charged on all other orders. 

2.3 Delivery shall take place and risk shall pass to the buyer upon the earliest of the following:-
2.3.1 the Company handing the goods to the buyer or its agent at the Company’s premises, or
2.3.2 the goods leaving the Company’s premises, or
2.3.3 on the 7th day following notification to the buyer that the goods are ready for dispatch.

2.4 The buyer shall within 7 days of delivery notify the Company of any alleged defect damage or failure to comply with description. If the buyer shall fail to comply with these provisions the goods shall be conclusively presumed to be in accordance with the Contract free from any defect or damage and the buyer shall be deemed to have accepted the goods

2.5 Goods sent by 2nd Class Post can not be guaranteed for delivery as these items are not traceable, orders placed for delivery by this method are done so at the buyers risk and therefore no refunds or replacement goods will be issued as a result of items missing in the post.

2.6 The buyer shall be responsible for obtaining all necessary licences and permissions for the import of the goods into the country of destination

2.7 Except Specials, goods which are to be returned must be notified to the Company as soon as reasonably practical. Returns shall only be accepted in the Company’s absolute discretion and a handling charge of 20% of the price shall be levied against any returns except where the Company has dispatched the goods incorrectly and the goods are returned to the Company in the same condition as they were dispatched. The buyer shall be responsible for all carriage charges relating to the returning product and any replacement. Please refer to our Returns Policy for full details.


3.1 Specials are items which are not normally stocked by the Company or items which are subject to locksmith work such as keying alike, master keying and key cutting. Specials are subject to additional carriage charges and a delivery time up to 12 weeks from the date that they are ordered from the manufacturer. Specials may not be returned and once ordered cannot be cancelled or amended.


4.1 The Company shall be under no liability in respect of any defects arising from the buyer’s negligence, abnormal conditions, failure to follow the manufacturer’s instructions, misuse, alteration or repair of the goods nor in relation to any delay or failure of delivery.

4.2 Except in respect of death or personal injury caused by the Company’s negligence the Company shall not be liable to the buyer by reason of any representation or any implied warranty condition or other term or any duty at common law or under the express terms of the Contract for any consequential loss or damage (whether for loss of profit or otherwise) costs expenses or other claims for consequential compensation whatsoever (and whether caused by the Company’s negligence or that of its employees or agents or otherwise) which arise out of or in connection with the supply of goods or their use or resale by the buyer except as expressly provided in the Conditions

4.3 Subject as expressly provided in these Conditions all warranties conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by Law

4.4 The buyer shall indemnify the Company against all claims, losses, costs and expenses made against or suffered by the Company arising from or incurred by reason of any loss injury of damage suffered by a third party and arising out of the buyer’s use of the goods

4.5 The Company’s liability hereunder for any delay in performing or any failure to perform any of its obligations in relation to the contract shall be limited to the price of the goods.


Terms and Conditions continued